Report an issue quickly
If an item arrives damaged, materially different from the confirmed order or appears faulty, contact support with your order reference and clear photos or video where useful.
Keep the box and accessories
Hold on to packaging, accessories, labels and proof of purchase while a return or warranty case is being reviewed. Missing items can affect the assessment.
Changed your mind?
Non-fault returns depend on the specific product and its condition. Opened devices, activated software and hygiene-sensitive accessories can have extra restrictions, so check before opening or activating anything you may want to return.